MONTGOMERY โ The Alabama Department of Labor is announcing a new phone appointment system for unemployment compensation claimants who need assistance with their claims.
The new phone system will debut on January 4, 2021. Beginning January 3, 2021, claimants can call 1-800-361-4524 after 5 p.m. until midnight on Sundays through Thursdays to schedule a call back for the next day.ย 600 callbacks will be scheduled each day,ย with the exception ofย holidays and weekends. If a claimant is unable to secure an appointment on one day, they are encouraged to call back the next day after 5 p.m.
โThis new callback system will allow us to serve more claimants per day than weโve been able toย previously,โ said Alabama Department of Labor Secretary Fitzgerald Washington. โWeโve been working nonstop to improve our services to unemployed Alabamians and this system will hopefully accomplish that.โ
Claimants will only be allowed to set oneย callbackย appointment per day.ย Callbacks will be scheduled between 8 a.m. โ 5 p.m.ย Claimants should keep their phones near them the entire day of their scheduled callback.ย Calls will come from a Montgomery, AL number.
Due toย health and safety concerns related to COVID-19, ADOL will be discontinuing in-person appointments at the Crump Senior Center in Montgomery until further notice.ย The last dates for in-person service will be December 28thย and 29th, 2020. Appointments for those days will be available on the ADOL website (www.labor.alabama.gov) beginning Friday, December 25, 2020 at 5 p.m.
Media Release/Communications Director Tara Hutchison/Alabama Department of Labor
