CHICAGO, IL-Modern Healthcare says Microsoft “released a report Tuesday examining more than 500,000 health-focused conversations that took place on its Copilot AI-powered assistant platform in January.”
According to Tuesday’s report, “Microsoft found roughly 40% of Copilot questions were related to understanding medical symptoms, conditions or treatments. About 11% concerned interpretations of lab or imaging results or specifics about signs of illness.”
According to the report, “symptom-related questions increased in the evening and overnight, with report authors suggesting users are turning to AI when they can’t reach medical professionals.
One in seven users asked health questions on behalf of their children, aging parents and partners.” Additionally, “Users also relied on Copilot to try and navigate the health care system.
More than 5% of questions were related to access to care, as well as insurance coverage and benefits.”
Joyce Famakinwa/Mordern Healthcare
