Florence Utilities Upgrades Ebiz & Speedpay Features

By  | September 10, 2020 | Filed under: News

 FLORENCE-Mayor Steve Holt and Florence Utilities are excited to announce the new upgrade to the current Ebiz and Speedpay payment site for customers. The system changes will be implemented on Wednesday, September 9, 2020, from 8:00 – 9:00 am. The main functions of bill pay will not change.  Customers can make a one-time bank draft with a checking account at no charge or pay through Speedpay by debit/credit card. The new changes will give customers more options to manage their accounts.  Current Ebiz users will be automatically transferred to the upgraded system. New features include:

  1. NEW Usage History: Customers will have access to 12 months of billing history, usage history, and payment history.
  2. NEW Current Billing Details: Customers will view current billing information with a detailed breakdown of each utility charge.
  3. NEW Bill Calculator: Customers will have access to a bill calculator tool that will provide an estimate of their next bill. The bill calculator can be used by service to key in the customer meters’ readings or an estimated reading to calculate approximate billing amount.
  4. NEW Add Account: Customers can be added to make payments on another account with account identifying information. This is an excellent option for those that pay a family member’s bill. The customer’s account number, last four digits of the social security number, phone number for the account, and name on the account will be needed.
  5. NEW E-Billing Enrollment: Customers can choose to receive an email when the bill is ready to view. Customers will still receive the paper copy of their bill unless they choose to go paperless.
  6. Recurring Drafts: Customers can set up a recurring bank draft by keying in their banking information or easily change the current recurring bank draft information.
  7. Manage Account: Users will have the option to delete online profiles, change their password, and recover user id or passwords as needed.

The Ebiz/Speedpay upgrade is the first phase of the new Customer Service features.  In upcoming months, Florence Utilities will implement E-print, which will allow the customer to download and print bills from the Ebiz site. A new payment processor, Invoice Cloud, will also be implemented with many more customer service options.


Media Release/Rachel Koonce
Media & Sustainability, City of Florence

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