Customer First Award – University Dealership wins National Recognition

By  | November 1, 2017 | Filed under: News

FLORENCE – General Manager, Jeff Feltner and Sales Manager, Greg Turpin, University Cherokee-Dodge-Jeep-Ram-FIAT are understandably proud of the hard work their team has put in this pat year. They have excelled in Customer Satisfaction on a national Level.

Jeff said, “At University Chrysler Dodge Jeep Ram-Fiat we couldn’t be more proud to announce that our car dealership in Florence, AL has earned the Customer First Award from FCA US LLC. The Customer First Award is given to FCA US dealerships that are recognized as being leaders in customer sales and service experience. This is our 2nd year to earn this prestigious award.
FCA US created the Customer First Award for Excellence with its dealer partners and J.D. Power to improve customer satisfaction with Chrysler, Jeep, Dodge, RAM and FIAT dealerships in the United States with a specific focus on the sales and service experience, employee training and facility conditions. In order to earn a Customer First Award for Excellence, dealerships must achieve stringent goals in five core “pillars”.

Jeff Feltner

They include:
1. Facility Certification – Facility provides a clean, comfortable environment for customers
2. Performance Measures – Dealership has achieved highest levels of customer-oriented sales and service goals
3. Training Certification – Employees have received the highest level of required FCA-certified training
4. Employee Surveys – Completed to promote the voice of your employees and a customer-driven culture
5. Process Validation – Certified sales and service processes that support excellence in customer handling
“Our dealers are striving to not just improve the customer experience in their facilities, but to become the industry leaders in customer satisfaction on both the sales and service sides of the business,” said Al Gardner, Head of Dealer Network Development, FCA—North America. “We now have triple the amount of winning dealerships that may proudly market themselves as Customer First Award for Excellence achievers. Consumers will know that they are in a Customer First dealership from the logos, but more importantly, they will experience the evolution of these elite stores.”
At University Chrysler Dodge Jeep Ram-Fiat our customers are our number one priority and we strive every day to provide an expert, seamless, and enjoyable car buying experience. Our professional staff considers customer satisfaction their top priority and works with each individual customer to understand their needs and answer all of their car-related questions. From buying a new car like the 2017 Jeep Cherokee to service needs, to custom parts, we have you covered. We have served the Shoals Area and surrounding area for years, and look forward to welcoming you to our Customer First Dodge dealership.”

We are so humbled to have all of our University Dealerships as advertising partners. They are focused on total costumer satisfaction and are an example of what ethical car dealerships are all about.

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